FAQ's

• HOW TO PLACE AN ORDER?

From the menu bar, you can select specially curated hampers for different occasions and recipients. Do watch out for our upcoming cake and flower offerings.

If you need any support while placing the order, drop us an email at support@boxstories.com or chat with us on xx-xx-xxx

• WHERE DO YOU DELIVER TO?

Our delivery services are commencing in Bangalore, and we're excited about our upcoming launches in other cities.

• HOW CAN I CUSTOMISE A GIFT HAMPER?

Step 1: Choose a hamper size.

Step 2: We have a lot of good stuff in our hoard that you can choose from. Fill it up!

Step 3: Include a thoughtful message and complete the order.

Or, if you wish our curation experts to help you out, send us an email at support@boxstories.com or chat with us on xx-xx-xxx

• DO YOU PROVIDE DELIVERY ON A SPECIFIC DATE?

No. We do not provide specific date deliveries. Shipping options will vary depending on the delivery address, time of order, and item availability. The delivery date will be determined at the time of processing your order.

• IF I CHANGE MY MIND, CAN I CANCEL MY ORDER?
• Cancellation within 10 minutes of placing an order: If the order or the item(s) that you want to cancel have not been shipped yet, you can click on the cancel option available on the website www.boxstories.com. In such cases, the order will be cancelled, and a credit note will be emailed to you, which you can use in the next 30 days on the “Box Stories” website. Please make sure that you use the credit in a single order.
• Cancellation post shipment: Please note that we don’t entertain any cancellation requests for orders that have already been shipped.

Please note: Personalised products cannot be cancelled once the order has been placed.

• WHAT ARE THE DELIVERY CHARGES?

Standard shipping charges apply which will be calculated at check-out.

• HOW CAN I CONTACT YOU?

You can chat with us on xx-xx-xxx

(Mon-Sat 8:00 AM – 5:00 PM)

Or

Email us at support@boxstories.com

• CAN I CHECK THE STATUS OF MY ORDER?

Yes, you can check the status of your order by logging into your account on the website. You can track your order by clicking on the tracking link provided by us in the 'Shipping Confirmation' email sent to you.

• WHAT PAYMENT METHODS CAN I USE?

You can pay via Debit Card, Credit Card, Net Banking, UPI, and Wallets.

• WHAT IS THE PURCHASE LIMIT FOR TRANSACTIONS?

The purchase limit for transactions on this platform ranges from a minimum of Rs.10 to a maximum of Rs.5 lakhs.

• GOT ANOTHER QUESTION?

We'd love to clarify your query. Please reach us at support@boxstories.com.