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  • We currently deliver within Bangalore City
  • Free delivery over ₹2500
  • Money back guarantee
  • Weekly new arrivals

PRIVACY & SECURITY POLICY

OUR PRIVACY POLICY AT A GLANCE 

Who we are 

“Box Stories” is a premium e-commerce website that will provide cake and gift hampers (pre-designed & bespoke) who affiliates with Beyond Basics. We process your personal data. This means that we are responsible for how we process and protect your data. 

Privacy & Security Policy 

This Privacy Policy is an electronic record in terms of Information Technology Act, 2000 including all its Amendments and Rules made thereunder as applicable and the Amended provisions pertaining to electronic records in various Statutes as Amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. 

This privacy policy is a legally binding document between “Box Stories”, (hereinafter referred to as “us”, “we”, “Company” or “Box Stories”) and the users (hereinafter referred to "You" /"Your" / "Yourself"). By using this Website including but not limited to Mobile Applications, you indicate that you understand, agree and consent to this privacy policy.

If you do not agree with the terms of this privacy policy, please do not use this Website. You hereby provide your unconditional consent or Agreements to “Box Stories” as provided under Section 43-A and Section 72-A of Information Technology Act, 2000.

As a visitor to the site, when you use our site, we collect and store your personal information from you. Our primary goal in doing so is for the purposes of provisioning (providing) our services.

You may use the website revealing any personal information about yourself. However, to use our website fully, you will need to register using our online registration form, where you may be required to provide us with your first and last name, date of birth, gender of the user, mobile number,    e-mail id, user id, password, communication address (official/residential/other), shipping information, product and service selections and other things that identify you. You always have the option to not provide information by choosing not to use a particular service or feature on the site.

We collect personal data from you at several different points, including but not limited to the following:-

  • Registration at our website as a customer or correspond with us as a customer or prospective customer;
  • When you visit our website;
  • When you contact us for help;
  • When you provide us any feedback or review;
  • When we run an ad (advertisement) campaign or collection of data;
  • When you attend our customer conference or webinars. In addition, we may collect certain information automatically including
  • The IP address used to connect your computer/application to the internet;
  • Your mobile device’s unique device id;
  • Login, email, password, computer and connection information such as browser type and version, operating system and platform;
  • We may further use software tools to measure and collect session information, including page response times, length of visit of our website or application, page interaction information and methods used to browse away from the page;
  • Personal information received from social networking sites through which the User had registered to the website including name, profile picture, email address or friends list, and any information made public in connection with that social media service;
  • We further use an outside third party payment gateway to bill you for the services rendered. These Companies do not retain share, store or use personal identifiable information for any other purpose;

We use data collection devises such as “cookies” on certain pages of the site to help analyse our web page flow and measure promotional effectiveness. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within website. Our site uses cookies to keep track how often you visit our site, the contents of your shopping cart, previous purchasers and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter/modify the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our websites, including the ability to purchase items.

This information may further include the URL that you just came from (whether this URL is on site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, or your IP address.

In case of online payments services for the purchase of items, we further collect some additional information, such as billing address, a credit/debit card number and a credit/debit card expiration date and/or other payment instrument details.

If you send us personal correspondence, such as emails or letters, or if other user or third party send us correspondence about your activity or postings on the site, we may collect such information into a file specific to you.

USE OF YOUR INFORMATION

  • The information used by us are used for an internal research and our users demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. 
  • We may use your information to send important notices, such as communications and changes of our terms, conditions or policies. 
  • To register with us for an account to build an application. 

DISCLOSURES TO THIRD PARTIES

At times “Box Stories” may make certain personal information available to the strategic partners that work with “Box Stories” to provide products and services, or that help “Box Stories” market to the customers, such as credit/debit card processing companies to bill you for your services or an e-mail service provider to send our emails on our behalf. Personal information only be shared by “Box Stories” to provide or improve our products, service and advertising; however, it will not be shared with third parties for their marketing purposes. You shall be contacted for a confirmation on any of your personal information being shared with a third party and if you wish not to share any such information with the third party, “Box Stories” shall respect such request.

INFORMATION SHARING

  • Your information may be shared by “Box Stories” for the following purposes:
  • With its legal counsel or upon law enforcement agencies request or in response to a legal process;
  • During the inspection and investigations, for prevention of any legal activities or suspected fraud;
  • On violation of terms of the privacy policy and to verify or enforce compliance with the policies governing the website or its application/s and applicable laws or as otherwise required or permitted by law or as consistent with the legal requirements of India;
  • To operate its system properly; or 
  • To protect other website users;
  • With Third Party sub-contractors solely for the purpose of/or in connection with the services, who are contractually bound to protect your information from unauthorized use or transfer. 
  • Additional, in the event of reorganization, bankruptcy, merger or sale of Company assets, financing or acquisition of all or a portion of our business to another Company, we may transfer any and all personal information we collect to the relevant third party. You will have the opt out of such transfer with the new entity’s planned processing of your information differs materially from that set forth in this privacy policy

SECURITY

When you place orders or access your account information, we offer the use of secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, we keep and collect your data protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of the information, we will employ reasonable security practices and procedures and current internet security, methods and technologies in compliance with Information Technology Act, 2000 and Rules made thereunder. However, no security measures are 100% safe on internet.

CHILDREN’S SECURITY

We do not knowingly attempt to solicit or receive any information from anyone under the age of 18 years. If you are a parent or guardian or you are aware that your child has provided with us personal data, please contact us immediately. We will not differentiate between who is using the device to access the website or mobile application so long as the login/access credentials match with yours. 

RETENTION AND DELETION OF DATA

We will retain your information for as long as your account is active, unless a longer retention period is required or permitted by Indian Law, your information is needed to provide you services, or as required to fulfil our legal obligations.

 

If you wish to delete your account or request that we no longer use your information to provide you services kindly fill the Form or contact us at privacy@boxstories.com & support@boxstories.com. All personal data (including but not limited to name, email, phone, address, gender etc.,), except as otherwise required by law, will be deleted within 90 days of such request. 

CHANGES TO OUR PRIVACY POLICY   

We may amend this Privacy Policy at any time by posting a new version. “Box Stories” encourages you to review this policy regularly for any changes. It is your responsibility to review this Privacy Policy periodically as your continued use of this website and our services represents your agreement with the current Privacy Policy. 




GOVERNING LAW AND JURISDICTION 

In the event of any dispute arising between the parties with respect to this Policy, the same shall be referred to the sole Arbitrator and the arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996. The seat and pace of Arbitration shall be at Bengaluru, Karnataka, India and the decision of the Arbitrator shall be final and binding on both parties herein. The language of Arbitration proceedings shall be English. 

This contract shall be subject to the exclusive jurisdiction of the Courts in Bengaluru, Karnataka, India and shall be governed by the Indian Laws.

GRIEVANCES REDRESSAL 

Any report of violation of breach of privacy, information or identified theft or grievances in relation to the information shared, collected, stored or disseminated by in relation to the website shall be communicated to the grievance officer. Our grievance officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. In accordance with Information Technology Act, 2000 and the Rules made there under, the name and contact details of the grievance officer are provided as under:

 

Grievance Officer: Amrithesh Attavar

Address:

Email: grievance-redressal@boxstories.com 

Timings: Monday to Saturday 09:00AM – 06:00 PM

 

NODAL OFFICER

In accordance with Consumer Protection (E-Commerce) Rules, 2020 notified vide notification dated July 23, 2020 under the Consumer Protection Act, 2019 (Act), the name and contact details of the Nodal Officer (Resident in India) are provided below:

Grievance Officer: Amrithesh Attavar

Address:

Email: grievance-redressal@boxstories.com 

Timings: Monday to Saturday 09:00AM – 06:00 PM

 

If any clause in these Terms are found to be unenforceable for any reason, this will not affect the enforceability of any other clause in the Terms.